181Spirit
Welcome to our Tire store 181 Spirit!
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Refund and Returns Policy

Welcome to 181spirit, where customer satisfaction is our priority. We understand that occasionally you may need to return a product or seek a refund. Please read our policy below to understand how we handle refunds and returns:

Order Cancellation right

Within 12 hours after placing your order you have the right to cancel the order without reason.

To cancel, please email us: [email protected], time is calculated from the time you successfully place an order to the time you send the email.

Returns

  1. Eligibility for Returns:

    • You have received a defective or damaged item.
    • The delivered item does not match the agreed specifications (e.g., incorrect size, color, etc.).
    • The delivered item substantially deviates from the description in the item listing.
    • Returned items must be in their original condition, complete with packaging and unused.
    • Return notification must be made within 48 hours after you receive the items.

             Kindly be aware that we retain the right to decline returns for any products that fail to meet the aforementioned return criteria at our discretion.

  1. Return Process:

    • To initiate a return, please contact our customer service team at [email protected] to obtain a Return Authorization (RA) number.
    • Securely package the item(s) for return with the RA number clearly marked on the package.
  2. Return Shipping:

    • Shipping costs for returns are our responsibility.
  3. Inspection and Refund:

    • Upon receiving your return, our team will inspect the items.
    • Once approved, refunds will be processed to the original payment method within 1-3 business days.

Refunds

  1. Refund Policy:

    • Refunds are issued for the items cost. If the items were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned items, a gift certificate will be mailed to you.
  2. Processing Time:

    • Please allow 1-3 business days for refunds to be processed after the return has been received and inspected, although it may take longer depending on your credit card, bank or Paypal.

Damaged or Defective Items

  1. Damaged Items:

    • If you receive damaged or defective tires, please contact us within 48 hours of delivery.
    • Provide photos and details of the issue for our investigation.
  2. Resolution:

    • We will work to resolve the matter promptly, providing replacements or refunds as necessary.

Contact Us

If you have any questions or require assistance regarding returns or refunds, please reach out to our customer service team at.

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